Knab was founded in 2012 because we wanted to do things differently. Simpler, smarter and more advantageous for our customers. Because we believe we can help everyone maximize their financial affairs. "Feel at ease when it comes to your finances. Every day." By combining smart technical solutions with a healthy dose of human intelligence, we create financial services that really meet your needs. Add to that some of the sublime personal service from our employees and you end up with something that is truly unique to the world of finance!
As a Customer Journey Expert, you make sure that our customers experience an excellent customer journey at Knab, end to end. You are the bridge between IT and the business. Your role is to look for innovative, safe, cost-efficient and customer friendly improvements to optimize our customer journey. Your key focus will be on KYC (Know your customer). You will do this together with your colleagues in the value stream Daily Use.
In a nutshell
In the role of Customer Journey Expert, you listen carefully to customers' needs and translate these to digital product and data-solutions and propositions. Your focus is to make sure our customers get the best digital and data-solutions tailored to their individual needs. By analyzing feedback from our clients, gathering market information, and getting input from key stakeholders, you can develop and optimize (innovative) products, services, and customer processes, so our customers feel at ease when it comes to their finances, every day.
The Customer Journey Expert works with the Product Onwer KYC within the value stream Daily Use. Both the Product Owner and Customer Journey Expert are part of one of the two teams that are responsible to minimalize the risk that Knab (and our customers) could be involved in money laundry and terrorist financing. This involves onboarding of our customers, periodic and event driven reviews, name screening, pre-transaction screening and post-transaction monitoring. The Customer Journey Expert have their HR reporting line to the Business Chapter Lead of Daily Use.
There is no set route to become a great Customer Journey Expert at Knab. But to be successful in this role, this is the kind of profile we have in mind:
Diversity Statement: Come as you are. Knab is an open workplace with positive vibes. We are inclusive of all nationalities, races and genders. We feel comfortable to bring our authentic whole selves to work and like you to do so too.
Work with us!
If you come to work with us, Knab will become a significant part of your life. Therefore, we make sure the ambiance is just as exciting as your job. Check the benefits!
If you have any questions regarding this role or the process, please feel free to reach out to us!
We don`t collaborate with third parties to fulfill this role.