In a nutshell

More information

Knab was founded in 2012 because we wanted to do things differently. Simpler, smarter and more advantageous for our customers. Because we believe we can help everyone maximize their financial affairs. "Feel at ease when it comes to your finances. Every day." By combining smart technical solutions with a healthy dose of human intelligence, we create financial services that really meet your needs. Add to that some of the sublime personal service from our employees and you end up with something that is truly unique to the world of finance!


As a Customer Journey Expert, you make sure that our customers experience an excellent customer journey at Knab, end to end. You are the bridge between IT and the business. Your role is to look for innovative, safe, cost-efficient and customer friendly improvements to optimize our customer journey. Your key focus will be on KYC (Know your customer). You will do this together with your colleagues in the value stream Daily Use.

In a nutshell
In the role of Customer Journey Expert, you listen carefully to customers' needs and translate these to digital product and data-solutions and propositions. Your focus is to make sure our customers get the best digital and data-solutions tailored to their individual needs. By analyzing feedback from our clients, gathering market information, and getting input from key stakeholders, you can develop and optimize (innovative) products, services, and customer processes, so our customers feel at ease when it comes to their finances, every day.


Furthermore:

  • You monitor and realize the health metrics, OKRs and regulatory tracks for your focus area.
  • You measure and validate customer behavior to optimize our products, processes, and proposition.
  • You translate needs of external and (business) stakeholders into requirements and potential solutions for IT specialists.
  • You are creative in bringing new solutions to the market, including customer communication;
  • You analyze and improve business processes by eliminating defects, enhance quality of processes and increase efficiency.
  • You propose new ways for increasing the value creation.


The Team
The Customer Journey Expert works with the Product Onwer KYC within the value stream Daily Use. Both the Product Owner and Customer Journey Expert are part of one of the two teams that are responsible to minimalize the risk that Knab (and our customers) could be involved in money laundry and terrorist financing. This involves onboarding of our customers, periodic and event driven reviews, name screening, pre-transaction screening and post-transaction monitoring. The Customer Journey Expert have their HR reporting line to the Business Chapter Lead of Daily Use.

Your Profile
There is no set route to become a great Customer Journey Expert at Knab. But to be successful in this role, this is the kind of profile we have in mind:

  • At least 10 years of relevant working experience, preferably in a financial area and knowledge of and experience in the KYC area.
  • You can identify yourself with our (internal) customer`s challenges and think proactively in new ways to comfort our customers and (internal) stakeholders.
  • You love to challenge the status quo and are eager to propose creative solutions to problems.
  • You are data driven and have affinity with the KYC domain. You understand the importance of this topic and are familiar with compliance, fraud and customer acceptance matters.
  • You are curious and updated on the latest market trends.


Diversity Statement
: Come as you are. Knab is an open workplace with positive vibes. We are inclusive of all nationalities, races and genders. We feel comfortable to bring our authentic whole selves to work and like you to do so too.

 

Work with us!

If you come to work with us, Knab will become a significant part of your life. Therefore, we make sure the ambiance is just as exciting as your job. Check the benefits!

If you have any questions regarding this role or the process, please feel free to reach out to us!

 

We don`t collaborate with third parties to fulfill this role.

 

More information

Application procedure

1
1. You apply
You apply
2
2. Intake (phone)
Intake (phone)
3
3. First interview
First interview
4
4. Case
Case
5
5. Second interview
Second interview
6
6. Third interview
Third interview
7
7. Offer
Offer
8
8. Pre-employment screening
Pre-employment screening
9
9. Whoo! New job!
Whoo! New job!

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