IT Process Manager (Incident- and Problem manager)
Knab was founded in 2012 because we wanted to do things differently. Simpler, smarter and more advantageous for our customers. Because we believe we can help everyone maximize their financial affairs. "Feel at ease when it comes to your finances. Every day." By combining smart technical solutions with a healthy dose of human intelligence, we create financial services that really meet your needs. Add to that some of the sublime personal service from our employees and you end up with something that's truly unique to the world of finance!
In a nutshell
As IT Process Manager you are being part of our IT Services team and are responsible for a logical cluster of IT processes. In this role you will be primarily responsible for managing and driving improvements in IT service support and IT service processes, based on the Knab IT policy.
The primary process for which you are responsible is the Incident- and Problem management process. In your daily work you will guide teams resolving incidents while adhering to the process, co-ordinate major disruptions and report to management. As process owner you are responsible for correctly describing, implementing and monitoring your processes while constantly promoting an environment that drive continuous process improvements. You are closely working together with the Change manager and you act as each other's backup.
The IT Process Manager reports to the IT Service Lead and works closely with our IT First Line, Agile/Scrum teams and the business stakeholders.
There is no set route to become a great IT Process Manager at Knab. But to be successful in this role, your profile matches the following:
Work with us!
If you come to work with us, Knab will become a significant part of your life. Therefore, we make sure the ambiance is just as exciting as your job. Check the benefits!
If you have any questions regarding this role or the process, please feel free to reach out to us. We don`t collaborate with third parties to fulfill this role.