Knab was founded in 2012 because we wanted to do things differently. Simpler, smarter and more advantageous for our customers. Because we believe we can help everyone maximize their financial affairs. "Feel at ease when it comes to your finances. Every day." By combining smart technical solutions with a healthy dose of human intelligence, we create financial services that really meet your needs. Add to that some of the sublime personal service from our employees and you end up with something that's truly unique to the world of finance. From banking to insurances, we've got your back!
All our colleagues have one thing in common: we each try to help customers maximize their money matters seamlessly and proactively. We're open minded, positive and committed to our customers. So, you gain control over your financial affairs.
In a nutshell
Your daily activities:
As a Skilled Helpdesk Employee at Knab you are the first point of contact for our employees for most of the IT related questions. You will monitor the Skilled Slack channel to see if any of your colleagues need assistance, help with incidents, follow up on request tickets which can be anything from a password reset to ordering new hardware. Skilled also manages the mobile phones, grant user permissions to applications, takes care of meeting rooms and much more that has to do with the digital workspace we offer to our colleagues.
As a Skilled Helpdesk Employee you will be part of the IT Services Team within the IT Functions and Foundations stream. The IT Services team would make you part of a close-knit team of 3 fellow 1st line helpdesk engineers. The wider team consists of 1st & 2nd line process managers. (incident/problem/change etc.) & Functional application management and System engineers. Hierarchical lines are with your IT Chapter Lead. He / she will, together with your Scrum Master, help you further develop and arrange the day-to-day managerial activities for you.
At Knab we are organized alongside Valuestreams, consisting of multiple Scrum teams, operations departments and a support team. There are two Value Streams organized around our Customer Propositions: Daily Use and Financial Freedom. Also we have a supporting stream IT Functions and Foundations. By organizing this way: we achieve more focus and a higher speed of delivery.
Skills and knowledge we would love to see:
Diversity Statement: Come as you are. Knab is an open workplace with positive vibes. We are inclusive of all nationalities, races and genders. We feel comfortable to bring our authentic whole selves to work and like you to do so too.
Work with us!
If you come to work with us, Knab will become a significant part of your life. Therefore, we make sure the ambiance is just as exciting as your job. Check the benefits!
If you have any questions regarding this role or the process, please feel free to reach out to us!
We don`t collaborate with third parties to fulfill this role.
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