Customer interaction Crew
The heart of Knab in every aspect is the service desk. No selection menus, forwarding buttons or other customer unfriendly actions. There is only one protocol if a customer contacts us with a question or problem: you will fix it.
Join the Crew
You don’t have to do it all alone. We will make sure you can help our customers in the best possible way while working with a group of wonderful colleagues and taking part in internal training courses and workshops. Therefore, no time constraints, but all the time you need to truly help the customer. If the customer is satisfied, you have done a good job. Best of all, you determine how you go about your job. Do you enjoy using your social skills and knowledge to give customers better insight into their finances? Join the Crew!
One thing I enjoy about working at Knab is that there is always time and room for good ideas. You are often working on interesting projects and work a lot with other departments, in addition to maintaining relations with your customers. And the atmosphere at the service desk is so good that you sometimes don’t even realize that you are working.
No two work days are ever the same for team leader Sarah Braun. Making plans, coordinating activities with other teams and recruiting new colleagues. She pays particular attention to whether someone has a “Knab heart”.
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